Collecting waivers efficiently is key to running a smooth operation. Whether you’re running a high-energy adventure tour or a scenic expedition, ensuring that every participant signs a waiver before beginning is crucial for safety and liability.
Some guests arrive onsite to organise their the tour on the same day. Or, you may have guests who have not completed a pre-arrival waiver, even though they booked in advance – if you’re not using the might of Wherewolf to collect waivers, these situations can lead to bottlenecks or process disruptions.
Here are 5 ways Wherewolf makes your day a breeze, even for last-minute or un-organized guests:
1) Booking-Specific QR Code on the App
The Booking-Specific QR Code on the app is a personalized way to collect waivers tied directly to each booking. Once a guest arrives, they simply scan the unique code, which opens a pre-filled waiver with their booking details. This eliminates any guesswork and makes it incredibly easy for guests to complete their waiver on their own device.
Benefits:
- Quick and tailored to each guest’s booking
- Minimizes errors with pre-filled details
- Reduces the need for manual data entry
2) QR Code for Un-Booked Guests
You may not use a reservation system for walk-in customers, or you may not have a reservation system at all. Never fear, Wherewolf is here. Each dashboard has a QR Code available for you to share with customers, Display it at your check-in desk, entry area, or on printed materials. This code links to a general waiver form that anyone can fill out, making it ideal for last-minute walk-ins or groups.
Benefits:
- Great for unbooked guests in large groups
- Simplifies guest flow in high-traffic areas
- Offers flexibility without requiring individual setup
3) Emailing/Texting the Waiver Directly to the Customer
When a booking is made, Wherewolf automatically sends the waiver link directly to the customer. Your guests get access to their waiver from their email inboxes as soon as that booking is shared with Wherewolf, including a QR Code for the rest of their group to scan too!
If you do not take bookings through an integrated reservation system, you can copy and paste a waiver link with customers as a weblink in an email or text.
Benefits:
- Saves time during the check-in process
- Allows guests to complete the waiver at their own pace
- Reduces check-in congestion
4) Waiver App in Guest Mode
With Guest Mode, you can leave a device ready to guests to complete their waiver on-site to create a waiver kiosk. This mode provides access only to the waiver forms, keeping all other parts of the app secure and out of view. If your guests are tech-savvy, this is a quick and easy way for them to fill out their details and sign directly on your device! Guests with bookings can find their booking and complete a waiver tied to their reservation data, while un-booked guests can complete a digital waiver that’s easy for anyone to use un-aided.
Benefits:
- Guests can complete their waiver independently
- Ensures no sensitive information is accessible
- Simple and secure for staff and guests alike
5) Waiver App in Operator Mode
Operator Mode is perfect for staff-led waiver completion. In this mode, your team members can assist guests by pulling up the correct form or booking and guiding them through the process. It’s a hands-on approach that’s useful for guests who may need extra help or who aren’t familiar with digital waivers; or, for operators who want full control over their devices.
Benefits:
- Staff can provide direct assistance
- Reduces confusion for guests who may need support
- Ensures a seamless waiver signing experience
These five methods ensure your guests have a smooth, hassle-free waiver signing experience on the day of the tour. Whether they prefer to handle it on their own device, receive assistance, or use an on-site app kiosk, you have flexible options to fit any scenario. By streamlining the waiver process, you’ll keep your tours running smoothly and your guests ready to jump into the adventure!
Wherewolf is designed to suit the way you want to waiver; from forms that are automatically sent out with each booking, to onsite kiosk apps and mobile apps.
Request a demo today and have one of our friendly product experts show you the ropes – it’s even free to start with up to 50 waivers per month.