Wondering what your waiver should include? Depending on your industry, or where in the world you’re operating, there’s a lot to consider, but nothing Wherewolf can’t handle.
Essential Components for a Comprehensive Digital Waiver
A digital waiver should capture a few key pieces of information, both for legal protection and for running things smoothly:
- Guest’s Name: This proves the specific person agreed to participate and understood the risks. Operators have used waiver records to resolve fraudulent payment disputes.
- Guest’s Age: Age adds another data point that strengthens the waiver, and it determines whether a guest can sign for themselves or needs a guardian’s signature.
- Guest’s Email: Email is another unique identifier, and it lets you follow up on issues or lost belongings after the fact. Wherewolf users get automated post-trip review emails, and can export the data for marketing campaigns while staying GDPR compliant.
- Guest’s Eligibility: The waiver should check fitness to participate, flagging things like pre-existing injuries or recent surgeries. Don’t cut the process short for guests who flag something. Let them answer truthfully and let your team make the call.
- Terms and Conditions: This is the substantive text explaining expectations, rights, and responsibilities. It should use “bullet points, paragraphs, headings, and highlighted or bold text” for clarity. Wherewolf uses scrollwrap technology, so guests have to reach the bottom of the document before they can submit.
Bonus Recommendations
- Location Information: Knowing where your guests are coming from helps guide decisions on targeted advertising, translations, and multilingual staffing.
- Wellbeing and Suitability: Depending on your industry, you may need to securely store medical history or certification scans.
- Marketing Research: Questions about referral sources, other activities, and travel methods give you real insight into your customers.
Not every business needs all of this the same way. What matters is building a waiver around what your business and industry actually require, and making sure guests actually read it before they sign, not just click through it. That’s what turns a checklist into a waiver that actually holds up when you need it to.
If you’re not sure where yours stands, book a demo and we’ll help you build one that fits.