A 130% jump in TripAdvisor reviews. 100% five-star ratings on Yelp. Google reviews more than doubled. Ohiopyle Trading Post and River Tours got all of it from fixing one thing: how guests checked in.
“Wherewolf has definitely taken us leaps and bounds beyond where we were with paper waivers.”
— Jeremy Kierski, Ohiopyle Trading Post and River Tours
What Ohiopyle Trading Post Was Missing
Ohiopyle is a small outfitter, and staff wear a lot of hats. The people checking guests in are often the same people guiding the trip an hour later, which left little time to manually sort paperwork before a raft could launch.
“Sometimes the check-in staff are also the guides on the trip for the day, and instead of having to sit, count, and group waivers accordingly, the app does all of that for us.”
What Happened When They Added a Pre-Arrival Waiver
Wherewolf’s Pre-Arrival Waiver sends guests a check-in link the moment they book, so by the time they show up, there’s nothing left to fill out.
“The Pre-Arrival waiver is saving everybody time. As soon as the client makes the reservation, the link to the check-in form is sent, meaning when they arrive on site, everything is already completed, they just go to the iPad and click their name.”
That shift freed up time on both sides of the counter. “The clients now have more time to prepare for the trip, more time to get ready. They aren’t rushing around trying to fill in the paper waiver,” Jeremy said. “It’s also freed up our staff’s time, allowing them to focus on getting the trip ready and off on time.”
The Review Numbers Behind the Waiver Change
Guests are usually off the water by 7pm. By the time they’re back at their campsite or hotel, an automatic follow-up email is already sitting in their inbox.
“Our clients are normally off the water by 7pm, by the time they’re back at that campsite or hotel, that follow-up review email is sitting in their inbox, catching them when they are most engaged.”
— Jeremy Kierski, Ohiopyle Trading Post and River Tours
That email used to be manual work. “Before we’d have to manually add all their email addresses to a mailing list, now it happens automatically. There is so much less paperwork, freeing up a lot of staff time.”
The result: a 130% increase in TripAdvisor reviews, 100% five-star reviews on Yelp, and Google reviews more than doubled. Combined, Ohiopyle picked up more reviews across Google, TripAdvisor, and Facebook than the two previous years put together.
The Payoff Went Beyond the Checkout Counter
Fixing check-in didn’t just save staff time. It changed how visibly successful the business looked online, one review at a time, and gave Jeremy real data to plan around at the end of each season instead of a stack of paper waivers in a drawer.
See how Wherewolf could do this for your business.