Shaka Zipline runs guided zipline tours out of Kauai, on schedules with no room for slack. Groups arrive, get geared into harnesses, get briefed, and move to the first platform, all inside a tight window before the next group is due. That kind of schedule needs zipline waiver software built for speed, not a generic e-signature tool. When Peter bought the business in December 2022, he inherited the wrong one.
What Shaka Zipline Was Missing
Peter inherited SmartWaiver from the previous owner. It had been an upgrade from paper, but at the time, it didn’t talk to FareHarbor, Shaka Zipline’s reservation system. Every check-in meant the reservation team switching between two systems and searching for names by hand. For a business running groups on a tight schedule, that was a problem.
“Smartwaiver was costing our reservations team. When you’ve got to go into their program, you gotta search for their name, then you’ve gotta go here and there. If you’ve got 30 minutes to get 12 people in and ready, geared up, out the door, you don’t have that kind of time.”
— Peter, Shaka Zipline
Why Shaka Zipline Chose Wherewolf Over SmartWaiver
Peter looked at other options and landed on Wherewolf, largely because of one thing: it talks directly to FareHarbor. Waivers and reservations live in the same platform, so the reservation team isn’t toggling between two systems to check a group in.
A Faster Check-In, On Guests’ Terms
Zipline days move fast: harness up, safety briefing, first platform, next group already waiting. Wherewolf gave guests two ways to clear the waiver before any of that started. They could complete it from home before arrival, or sign on a staff tablet on-site if they hadn’t gotten to it ahead of time. Either way, the front counter stopped being the bottleneck. Guests spent the extra minutes gearing up and taking photos, not filling out forms.
Turning a Zipline High Into a Review, Twice
Shaka Zipline’s reviews come from two moments: right after the ride, and a few days later. A QR code in the shop invites guests to leave a review the second their harness comes off, while the adrenaline’s still there. Wherewolf’s automated follow-up email catches everyone else a few days after, once they’ve posted photos and had time to think back on the trip. Run together, those two touchpoints drove a 4x increase in TripAdvisor reviews and a nearly 4x increase on Google in twelve months.
Timing the Waiver Email to When It Actually Works
Wherewolf lets you set exactly when that waiver email goes out, based on what actually works for your business. For some operators, that’s the day of the activity. For others, it’s two days out, or any custom window in between. For Shaka Zipline, timing it close to arrival instead of the booking date meant the email landed when the trip felt real, not buried in an inbox from three months earlier. Guests were more likely to act on it, showing up already checked in, with more accurate data collected before they even arrived.
SmartWaiver Was Eating Shaka Zipline’s Turnaround Time. Wherewolf Gave It Back.
Between faster check-ins, cheaper pricing, and a review engine that actually moved the needle, Shaka Zipline finally had zipline waiver software built for how the business actually runs. On a schedule built around getting twelve guests geared up in thirty minutes, that’s the whole game.
“If you’re thinking about using Wherewolf, go for it 100%. Come to the new phase! Come to Wherewolf.”
— Peter, Shaka Zipline